You must admit, appointment setting campaigns can be a real challenge for the untrained. That is why we need to have the managers and trainers for it. This is where you, as the manager, enter the picture. Training and coaching is part and parcel of business, one that you will constantly have to face. When you consider the different ways of improving your sales leads, you have to make sure that your people know what should be done, especially if they are involved in telemarketing. And while it is true that there are several ways to coach your team, you have to remember some of the basics in leading them. And what are these?
How to Manage Your Appointment Setting Team Like Baseball
First of all, you should know how to listen. While you may know something about improving their performance, you should also be aware that the techniques or strategies to be used may not match the skills or line of thinking of your employees. This is especially true if you are adopting Western business tactics to Eastern business environments. That is why you should make it a point to hear out your people. Tell them what you need, using the tools you require, and then listen to their opinions after employing it.
Second, learn how to guide your B2B lead generation team. Do not take over their work. You can tell them to contact someone, buy something, or listen to a lecture. But never should you do that task for them. They need to learn, and in a business environment, the fastest way for them to do that is by doing it by themselves. Sure, they may hit some rough patches along the way, but as long as you are there to show them the ropes, they will be able to swing it on their own. This would be an advantage for you as well, since you can show them the value of taking personal responsibility for their actions.
Lastly, always focus on the action. You see, it is so easy to teach them new tricks. The real test on whether your message got across them is by putting their lessons in action. Every time you and your marketing team talk about new ways in generating B2B leads, make it a point to do these methods immediately. It might fail, that is true, but it can also be an opportunity for you and your people to improve. The thing here is that you should always be ready for it. Being constantly on your toes can help you, and your team, perform better in the long run.
All right, say that you want to teach a new product sales strategy that can help in your appointment setting campaigns, but you do not have the time for it. Indeed, you may not have complete information about it. In cases like these, it is best for you to seek the help of professional marketers who can push your business further. Outsourcing is not a bad idea. You just have to make sure that you are working with the best people for the job.
